Shipping and Returns

At a Glance

Production and Delivery

• Orders usually take 2 to 7 business days to produce, plus shipping time. Delivery dates shown are estimates, not guarantees.
• Delivery time depends on where you are, the carrier, and where your order is made. High order volume, holidays, weather, customs and other things outside our control can cause delays.
• Orders with several items may ship from different places and arrive in separate packages.
• Shipping options and costs are calculated at checkout.
• Limited-edition and pre-order items show their own timing on the product page, and their ship dates are not guaranteed.

Check Your Address

Please double-check your shipping address before you pay. We can't change it once your order is in production, and we're not responsible for packages lost because of an incorrect or incomplete address. If a package comes back to us because of an address problem, we'll email you for a corrected address. If we don't hear back within 10 business days, we may refund your order minus shipping costs, as permitted by law.

International Orders

We ship to many countries, but not all. If your country isn't available, it won't appear at checkout. International orders can take several weeks to arrive. Import duties, customs fees and taxes may be charged when your package arrives, and unless checkout clearly says they were already collected, you are responsible for paying them. Please check with your local customs office before ordering.

Damaged, Defective or Wrong Items

If your order arrives damaged, defective or misprinted, or isn't what you ordered:

1. Email contact@reaperman.com within 30 days of delivery.
2. Include your order number and clear photos of the problem, and of the shipping label if the package was damaged.
3. Once we confirm the problem, we'll send a replacement or a refund, whichever we decide is best, at no cost to you. Often you won't need to send the item back.

We can't accept claims for items that were worn, washed, altered or damaged after delivery.

Returns and Exchanges

Because every item is printed just for you, we don't accept returns or exchanges for a change of mind, ordering the wrong size, or not liking the item. Please check the size chart on each product page before you buy. Limited-edition items and anything marked "final sale" can't be returned or exchanged, except for the damage and defect cases above or where the law requires it.

Cancellations and Changes

Production starts soon after you order. If you need to cancel or change something, email us right away at contact@reaperman.com with your order number. We'll do our best, but once production has started we can't cancel or change the order.

Refunds

Approved refunds go back to your original payment method whenever possible and can take several business days to appear. Purchases made with gift cards or other prepaid methods may be refunded as store credit. Nothing on this page limits any rights you have under consumer protection laws.

Digital Products

Music downloads and other digital products are delivered right after payment, so all digital sales are final once you download or access them, except where the law gives you a different right. If a digital product is defective and we can't fix or replace it, we'll refund you.

Skateboards (Coming Soon)

Reaper Man is preparing to launch a skateboard brand. Skateboards and decks aren't on sale yet. Before they are, we'll post their shipping, return and warranty details here.

Need Help?

Email contact@reaperman.com. Our support hours are Monday to Friday, 9 AM to 5 PM Central Time. More answers are on our Help and Support page.