Customer service
Help and Support
Answers to the most common questions about orders, the arcade, music and more. Can't find what you need? Contact us. Our support hours are Monday to Friday, 9 AM to 5 PM Central Time.
Orders and Merch
How long will my order take?
Merch is printed to order and usually takes 2 to 7 business days to produce, plus shipping time. Tracking is emailed when it ships. See Shipping and Returns.
My item arrived damaged, misprinted or wrong.
We're sorry! Email contact@reaperman.com within 30 days of delivery with your order number and clear photos. We'll replace it or refund you at no cost.
Can I return or exchange something that doesn't fit?
Because each item is made just for you, we can't accept returns or exchanges for wrong size or change of mind. Please check the size chart on each product before ordering.
Can I cancel or change my order?
Email us right away with your order number. We can make changes only before production starts, which happens soon after you order.
Do you ship internationally?
Yes, to many countries. Available countries are shown at checkout. Customs duties and taxes may apply when your package arrives.
Is checkout secure?
Yes. Checkout runs on Shopify and trusted payment processors over an encrypted connection. We never see or store your full card number.
Arcade and Leaderboards
Why is the game locked?
Each game unlocks while its music video is playing. Press play on the video next to the game. If you pause the video, the game pauses and locks again. If the video won't load, refresh the page or check that YouTube isn't blocked on your network.
How do I get on the Top 10?
When a run ends, a box appears asking for a display name. Type a name (up to 15 characters) and press Submit. Everyone sees the same Top 10 for each game, and each name keeps only its best score.
Why was my name refused?
Names can use letters, numbers, spaces and _ - . ! ? '. Slurs, profanity, and insults or negativity aimed at Reaper Man or his music aren't allowed. Please don't use your real name or personal details.
It says "Slow down" when I submit.
To stop spam, scores can be sent once every 10 seconds and up to 30 times an hour. Wait a moment and try again.
How do I remove my score?
Email contact@reaperman.com with the game, the name and the score, and we'll remove it.
A game won't work on my device.
Games work best in an up-to-date Chrome, Edge, Firefox or Safari. Let us know which game, device and browser you're using, and what happened, and we'll take a look.
Music
Where can I listen to Reaper Man?
Reaper Man is on Spotify, Apple Music, YouTube, Amazon Music, TIDAL, Deezer, Pandora, SoundCloud and more. Find every link in the Socials section of the home page.
Where can I read the lyrics?
Lyrics are on our Lyrics page.
Can I use Reaper Man music in my video or project?
Please ask first. Email contact@reaperman.com with what you'd like to use and how. Using the music without written permission isn't allowed.
Skateboards
When can I buy Reaper Man skateboards?
Our skateboard brand is coming soon. Follow Reaper Man on social media for the launch announcement. Shipping and return details for skateboards will be posted on our Shipping and Returns page before they go on sale.
Still Need Help?
Email contact@reaperman.com or visit our Contact page. If you have trouble using any part of the Site because of a disability, see our Accessibility page.