Terms and Conditions

1. General

1.1 These Terms and Conditions (the "Terms") govern your use of ReaperMan.com (the "Website") and any purchase or activity on it. The Website is operated by Reaper Man, a sole proprietorship owned by Ryan Lee McDaniel and based in Tennessee, United States ("we," "us," or "our"). "You" means anyone who visits or buys from the Website.

1.2 The Website offers a mix of things: merchandise, music and other digital content from our artists, and arcade-style games. By using the Website or placing an order, you agree to these Terms, along with our Privacy Policy. If you do not agree, please do not use the Website.

1.2a General use of the Website is also covered by our Terms of Use, and our Shipping and Returns page summarizes Sections 10 to 12 below. If the Terms of Use and these Terms conflict on anything about a purchase, these Terms apply.

1.3 Orders can only be placed through the Website. We do not take orders by phone, text, or social media message.

1.4 Questions about these Terms can be sent to contact@reaperman.com.

1.5 We use third-party services to run the Website, including Shopify (storefront and checkout), payment processors and fulfillment partners. By ordering, you also accept the terms of any third-party service that you are asked to use to complete your order.

2. Changes to These Terms

2.1 We may update these Terms from time to time. Updates take effect when posted on the Website, and the "Last updated" date above will change. We won't notify you personally, so please check back now and then.

2.2 The Terms in effect at the time you place an order apply to that order, unless a law or government authority requires a change. Continuing to use the Website after an update means you accept the update.

3. Website Content and Intellectual Property

3.1 Everything on the Website, including music, recordings, lyrics, artwork, logos, trademarks, designs, graphics, videos, text, game content, and software (together, the "Content"), is owned by or licensed to us, our artists, or our licensors, and is protected by copyright, trademark, and other laws.

3.2 Unless we say otherwise, the Website and Content are for your personal, non-commercial use only.

3.3 You may not copy, reproduce, modify, distribute, sell, upload, or create derivative works from any Content without our prior written permission. This includes using our artists' names, artwork, or music on products you make or sell.

3.4 If you believe Content on the Website infringes your rights, please contact us at contact@reaperman.com with details so we can look into it.

4. Acceptable Use

4.1 When using the Website, you agree not to:

• interfere with, damage, disable, or overburden the Website or its services, or stop others from using it
• upload or transmit viruses, malicious code, or anything unlawful, defamatory, indecent, or that infringes someone else's rights
• pretend to be another person or business, or misrepresent your affiliation
• scrape, harvest, "spider," or otherwise collect data, email addresses, or other information from the Website
• try to gain unauthorized access to the Website, accounts, servers, or other systems
• use cheats, bots, exploits, or automated tools to gain an unfair advantage in any game, leaderboard, or promotion
• resell or commercially exploit the Website, the Content, or access to either.

5. Accounts and Passwords

5.1 If you create an account, you agree to provide accurate information and keep it up to date.

5.2 You are responsible for keeping your password confidential and for everything that happens under your account. Tell us right away at contact@reaperman.com if you suspect unauthorized use.

5.3 We are not liable for loss or damage resulting from your failure to protect your login details. We may suspend or close accounts that violate these Terms.

6. Our Products and Services

6.1 The Website may allow you to:

• buy physical merchandise, such as apparel and other items
• buy or download digital products, such as music, videos, and other digital content
• stream or preview music and videos
• play arcade-style games, free or paid; and
• take part in other offers or features we add in the future, which are also covered by these Terms unless separate terms apply.

6.1a Reaper Man is preparing to launch a skateboard brand. Skateboards, decks and related gear are not on sale yet, and nothing on the Website is an offer to sell them until they are listed with a price and an add-to-cart or checkout option. When they launch, these Terms will apply to them, along with any product-specific terms, warnings or safety information shown with them.

6.2 Products are limited to the sizes, colors, and variants shown on the Website. If an option is not shown, it is not available.

6.3 Product images and colors are for illustration. Because items are printed, slight differences in color, print placement, and sizing may occur between screens and the finished product.

6.4 Limited-edition and pre-order items are explained on their product pages. Shipping dates for these items are not guaranteed, and limited-edition items are final sale unless stated otherwise.

7. Made-to-Order Merchandise

7.1 Most of our physical merchandise is printed on demand and made after you order, by third-party print and fulfillment partners. By placing an order, you agree that we may share the information needed to produce and ship it (such as your name and shipping address) with those partners.

7.2 Because each item is made specifically for your order, production begins soon after purchase. Please double-check your size, color, design, and shipping address before checking out.

8. Placing an Order

8.1 By placing an order, you confirm that you are at least 18 years old and legally able to enter into a binding contract. If you are under 18, a parent or guardian must place the order and accept these Terms on your behalf.

8.2 Follow the on-screen instructions to add items to your cart and check out. You will be asked for shipping, billing, and payment details.

8.3 You will receive an order confirmation on screen and by email. This confirms we received your order but does not mean we have accepted it. We accept your order when we send a shipping confirmation (for physical items) or access instructions (for digital items).

8.4 We may reject, limit, or cancel any order for any reason before it ships, including suspected fraud, errors in pricing or product information, or product unavailability. If we cancel an order you have already paid for, we will refund you.

8.5 Once an order is processed or in production, we generally cannot change the shipping address, items, sizes, or quantities. If you need to change or cancel an order, contact us as soon as possible at contact@reaperman.com and we will do our best, but we cannot guarantee changes once production has started.

9. Pricing and Payment

9.1 Prices are shown on the Website in US dollars and may change at any time. Prices do not include shipping, handling, or applicable taxes unless stated; these are calculated and shown at checkout before you pay.

9.2 We accept the payment methods shown at checkout, which may include major credit and debit cards, PayPal, Apple Pay, and other digital wallets. By paying, you confirm that you are authorized to use the payment method and that sufficient funds or credit are available.

9.3 Payments are processed by third-party payment providers that use encryption to protect your payment information. We do not store your full card details.

9.4 Your statement may show our business name, the artist or store name, or the name of a technology provider such as Shopify.

9.5 We check orders for signs of fraud. If your order is flagged, it may be delayed while we verify your information.

9.6 If an item is listed at an incorrect price due to an obvious error, we may cancel the order and refund you, or contact you to confirm the correct price before shipping.

9.7 Promo codes and discounts cannot be combined unless stated, have no cash value, and may be ended or changed at any time. Unless a promotion says otherwise, it does not apply to prior purchases, taxes, or shipping.

10. Shipping and Delivery

10.1 Orders usually take 2 to 7 business days to produce, plus shipping time. All delivery dates shown are estimates, not guarantees.

10.2 Delivery times depend on the destination, the carrier, and the fulfillment location, and may be affected by high order volume, holidays, weather, customs, production delays, or other events outside our control. We are not responsible for delays caused by carriers.

10.3 If you chose a trackable shipping method, tracking information will be sent to the email you provided at checkout.

10.4 Orders may ship from different locations and in more than one package. If your order has multiple items, you may receive them separately.

10.5 You are responsible for entering a correct and complete shipping address. We are not responsible for lost or undelivered packages caused by an incorrect or incomplete address. If a package is returned to us because of an address problem, we will email you for a corrected address. If we do not hear back within ten (10) business days, we may refund your order, less shipping costs, as permitted by law.

10.6 Risk of loss for physical items passes to you when the item is delivered to the address you gave us.

11. International Orders, Duties, and Taxes

11.1 We ship to many countries, but not all. Where your country is not available, it will not appear at checkout.

11.2 International orders may take longer to arrive, sometimes several weeks, depending on the destination and customs processing.

11.3 Orders shipped outside the United States may be subject to import duties, customs fees, and taxes charged when the package arrives. Unless the Website clearly says these were collected at checkout, you are responsible for paying them. We have no control over these charges and cannot predict their amount. Please check with your local customs office before ordering.

11.4 You are responsible for making sure the products you order can legally be imported into your country, and we are not liable for any failure by you to comply with local laws.

12. Returns, Exchanges, and Cancellations

12.1 Because our merchandise is made to order, we do not accept returns or exchanges for reasons such as change of mind, wrong size ordered, or not liking the item. Please check the size information on each product page before you buy.

12.2 If your order arrives damaged, defective, misprinted, or is not the item you ordered, contact us at contact@reaperman.com within 30 days of delivery with your order number and clear photos of the problem. If the problem is confirmed, we will replace the item or refund you, at our option, at no cost to you. In some cases we may not require you to return the item.

12.3 We are not responsible for items that were worn, washed, altered, or damaged after delivery.

12.4 Orders that have not yet gone into production may be cancelled if you contact us quickly. Once production has started, we cannot cancel.

12.5 Limited-edition items, pre-orders marked as final sale, and any item described as "final sale" cannot be returned or exchanged except where required by law or in the case of damage or defect as described above.

12.6 Approved refunds will be issued to your original payment method whenever possible and may take several business days to appear. Gift cards or other prepaid payment methods may be refunded as store credit. Nothing in these Terms limits any rights you have under applicable consumer protection laws.

13. Digital Products

13.1 Digital products, including music downloads and streams, are licensed to you for your personal, non-commercial use only. You do not own the copyright in them and may not share, resell, copy for others, publicly perform, or upload them elsewhere.

13.2 Digital products are delivered by download link, on-screen instructions, or email, usually right after payment is confirmed. If you have trouble downloading, contact us and we will help.

13.3 Because digital products are delivered immediately, all digital sales are final once you download or access them, except where the law gives you a different right. If a digital product is defective and we cannot fix or replace it, we will refund you.

13.4 We may remove digital products or change how they are offered at any time. We may use technical protections to prevent unlawful copying.

14. Games and Arcade

14.1 The Website may include arcade-style games and similar interactive features (the "Games"), free or paid. In addition to these Terms, the following apply to the Games.

14.2 The Games and related Content are for your personal, non-commercial entertainment. You may not copy, reverse engineer, modify, redistribute, or sell them, or use cheats, bots, or exploits.

14.3 Scores, leaderboards, prizes, and rewards, if offered, are subject to any rules posted with them. Each game has a public Top 10 leaderboard. Display names you submit are shown publicly, are limited to 15 characters, and may not contain slurs, profanity, or insults or negativity aimed at Reaper Man or his music. Do not use your real name or other personal details as a display name. We may remove scores or names, reset leaderboards, or disqualify players we believe are cheating, at our discretion. See our Privacy Policy for how score information is handled.

14.4 We may change, suspend, or end any Game, or your access to it, at any time, with or without notice. If we end your access for breaking these Terms, any unused credits or in-game items may be lost.

14.5 The Games are provided "as is" and "as available." We do not promise they will be uninterrupted, error-free, or free of bugs or harmful components. You play at your own risk and are responsible for any effect on your device or data.

14.6 By using the Games, you agree to receive electronic communications from us related to them.

15. Damaged, Incorrect, or Incomplete Orders

15.1 If something is wrong with your order, email contact@reaperman.com with your order number and photos. We will review your request and, if approved, send a replacement or issue a refund as described in Section 12.

16. Technical Problems

16.1 Occasionally, technical problems may delay or prevent delivery of a product or access to the Website. In those cases, your sole remedy is a replacement or refund, as we decide.

16.2 We are not liable for failures or delays caused by incorrect information you provided, your device or internet connection, your failure to follow instructions, or events beyond our reasonable control.

17. Privacy and Communications

17.1 Our Privacy Policy explains how we collect and use your information, including on-device storage and content embedded from other companies. You can manage on-device storage on our Cookie Settings page. By using the Website you agree to the Privacy Policy.

17.2 By using the Website, you agree that we may communicate with you electronically, by email or by posting notices on the Website. If you sign up for marketing emails or texts, you can unsubscribe at any time using the link in the message.

18. Third-Party Services and Links

18.1 The Website may link to or rely on third-party sites and services, including streaming platforms, social media, and our fulfillment and payment partners. We do not control them and are not responsible for their content, policies, or practices.

19. Termination

19.1 We may suspend or end your access to the Website, your account, or any service at any time, without notice, if we believe you have broken these Terms or are misusing the Website.

19.2 Ending your access does not affect any rights we already have, and it does not affect your ownership of products you have already purchased and received.

20. Disclaimers and Limitation of Liability

20.1 The Website and everything on it are provided "as is" and "as available," without warranties of any kind, to the fullest extent allowed by law. We do not guarantee that the Website will always be available, secure, or error-free.

20.2 To the fullest extent allowed by law, our total liability to you for any claim related to the Website or a purchase is limited to the amount you paid for the product or service in question.

20.3 We are not liable for indirect, incidental, special, or consequential losses, such as lost profits, lost data, or loss of business or goodwill, even if we were told they were possible.

20.4 Some places do not allow certain limits on warranties or liability, so parts of this section may not apply to you. Nothing in these Terms limits liability that cannot legally be limited.

21. Indemnification

21.1 You agree to defend and hold harmless us, our artists, and our partners, employees, and service providers from any claim, loss, or expense (including reasonable legal fees) that arises from your breach of these Terms, your misuse of the Website or products, or your violation of any law or third-party right.

22. Events Outside Our Control

22.1 We are not responsible for any failure or delay in meeting our obligations caused by events beyond our reasonable control, including natural disasters, carrier or supplier delays, internet or platform outages, labor disputes, government actions, or public health events. Our obligations are suspended for as long as the event continues.

23. General Terms

23.1 These Terms, together with our Privacy Policy and any policies posted on the Website, are the entire agreement between you and us about the Website.

23.2 If any part of these Terms is found unenforceable, the rest stays in effect.

23.3 If we do not enforce a right immediately, that does not mean we have given it up.

23.4 You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours, for example if the business is sold.

23.5 Our communications and these Terms are in English.

24. Governing Law and Disputes

24.1 These Terms are governed by the laws of the State of Tennessee, United States, without regard to its conflict-of-law rules.

24.2 If you have a problem, please contact us first at contact@reaperman.com and we will try to resolve it in good faith. If we cannot, any dispute will be brought in the state or federal courts located in Tennessee, and you and we agree to submit to those courts' jurisdiction, unless the law where you live requires otherwise.

25. Contact Us

Ryan Lee McDaniel, doing business as Reaper Man

Email: contact@reaperman.com

Website: ReaperMan.com

Support hours: Monday to Friday, 9 AM to 5 PM Central Time.